Your complete satisfaction is our top priority! Please see below for information about returning merchandise to Ontario-Knife-Store.com
Products must be returned within 30 days of purchase. All returns are subject to a 15% restocking fee unless the item you received is defective. Please note: Queen Cutlery knives are handcrafted and will have variations in color tones and will reflect some naturally occuring flaws. Special order items are nonrefundable.
To obtain a refund, returned items must be in their original condition with associated packaging and tags attached. We cannot refund original shipping fees or the cost of return shipping - unless there was a problem or mistake on the part of our store. If your item was a FREE SHIPPING item, you will be charged the original shipping cost when you return the item. Please allow 10-15 days for your return and credit request to be processed. Credit will only be issued to the credit card that was originally charged.
ALL RETURNS MUST HAVE AN RMA (RETURN MERCHANDISE AUTHORIZATION) NUMBER. To obtain this number, please call 800-592-6940 and ask for Customer Service. Your return will be refused if it does not have an RMA NUMBER assigned to it.
We advise that you ship all returned items via insured mail or UPS. We cannot issue credit for lost packages that do not reach our warehouse. Credit for lost packages must be issued by the carrier.